Chatbot Billing & Subscription

Billing & Subscription

This page handles everything money-related: your plan, payment method, message add-ons, and invoices. You'll find it at Settings > Billing. (Your email and password live on the separate Account Settings page.)

Current Plan

View your active plan and its included features. Free users see a banner offering a 14-day Premium trial to explore premium features at no cost.

Upgrade or Downgrade

1. Click Upgrade to open the plan selection dialog.
2. Choose your desired plan (Basic, Standard, Premium, or Enterprise).
3. Complete payment through Stripe's secure checkout.

Already on a plan? In your account settings, click Change plan next to your current plan. Stripe lists all plans, marks yours and shows the new price before you confirm. An upgrade applies immediately: Stripe charges only the prorated difference for the rest of the billing period. A downgrade, or a switch from yearly to monthly billing, takes effect at the end of the billing period. Until then you keep the plan you paid for.

Message Add-Ons

Running low on messages before the monthly reset? Buy extra messages in fixed packs without changing your plan:

1. Go to Settings > Billing.
2. Click Buy Messages.
3. Choose how many packs and complete payment.

Add-on messages are available immediately and do not expire at the end of the billing cycle.

Invoices

View and download all past invoices through the Stripe Customer Portal. Each invoice includes plan charges, add-ons, and applicable taxes.

Managing Your Subscription

The Stripe Customer Portal lets you:

• Update your payment method
• Change your billing address

You cancel directly in your account settings: under Subscription & Billing, click Cancel subscription, pick a reason and confirm. The subscription runs until the end of the paid period, then your account moves to the free plan. Chatbots, knowledge and conversations stay saved. Until the period ends, Undo cancellation reverses it.