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AI Team Wiki

The AI Team Wiki lets you create a password-protected, AI-powered knowledge base for your team on a custom subdomain.

What Is It?

Team Wiki turns your chatbot's data sources into an internal knowledge portal. Your team can ask questions in natural language and get instant answers based on your organization's documents and content — no searching through files or folders.

Setup

  1. Open your chatbot's detail page
  2. Navigate to the Team Wiki section
  3. Enable the Team Wiki feature
  4. Configure your custom subdomain (e.g., wiki.yourcompany.webchatagent.com)
  5. Set a password to restrict access

Customization

Tailor the wiki to match your brand:

  • Logo — Upload your company logo
  • Theme Color — Match your brand colors
  • Welcome Message — Set a custom greeting for your team

Shared Data Sources

The Team Wiki uses the same data sources as your chatbot. Any content you add — website URLs, documents, or files — is immediately available in the wiki. No duplicate management needed.

Important: When the Team Wiki is enabled with password protection, the regular public chatbot widget for this chatbot will no longer work — visitors would be prompted for a password. For this reason, we recommend creating a separate chatbot dedicated to the Team Wiki, so your public-facing chatbot continues to function normally.

Use Cases

  • SOPs & Processes — Instant access to standard operating procedures
  • HR FAQs — Answer common employee questions about policies and benefits
  • Onboarding — Help new hires find information quickly
  • Compliance — Provide easy access to regulatory and compliance documentation
  • IT Support — Self-service answers for common technical issues
  • Sales Playbooks — Equip your sales team with product knowledge and objection handling