AI Team Wiki

The AI Team Wiki lets you create a password-protected, AI-powered knowledge base for your team on a custom subdomain.

What Is It?

Team Wiki turns your chatbot's data sources into an internal knowledge portal. Your team can ask questions in natural language and get instant answers based on your organization's documents and content — no searching through files or folders.

Connect Your Knowledge — Confluence & Notion

Most teams already have their knowledge spread across tools like Confluence and Notion. Instead of manually exporting and uploading content, WebChatAgent connects directly to these platforms and keeps your knowledge base in sync automatically.

Why This Matters

Traditional knowledge management has a core problem: information exists, but finding it is painful. Confluence's built-in search returns a list of pages — your team still has to read through them to find the answer. Notion's search works similarly.

WebChatAgent's AI Team Wiki changes the game:

• Your team asks a question in plain language
• The AI reads across all your connected sources — Confluence spaces, Notion databases, uploaded documents, and websites
• It returns a direct, concise answer with references to the source material

No more scrolling through 20 Confluence pages to find one paragraph. No more guessing which Notion database has the answer.

How It Works

1. Connect — Enter your Confluence URL or Notion integration token
2. Select — Choose which spaces or databases to import
3. Index — WebChatAgent processes your content and creates AI-optimized embeddings
4. Sync — Content is automatically re-indexed on your chosen schedule (daily, weekly, or monthly)

Only pages that have changed since the last sync are re-processed, keeping updates fast and efficient.

Confluence Cloud

Connect your Atlassian Confluence instance to import wiki pages, knowledge base articles, and documentation. Select specific spaces or import everything — your choice.

See Data Sources → Confluence Cloud for setup instructions.

Notion

Connect Notion workspaces to import pages and databases. Perfect for teams that use Notion as their internal wiki, project documentation, or company handbook.

See Data Sources → Notion for setup instructions.

Access Control

The Team Wiki supports multiple access modes:

Wiki-Only Team Members

You can invite team members with only the Team Wiki permission — they get access to the wiki without seeing any backend/dashboard features. This is ideal for giving employees read access to your knowledge base without exposing admin tools.

See Team Members → Wiki-Only Access for details.

Setup

1. Open your chatbot's detail page
2. Navigate to the Team Wiki section
3. Enable the Team Wiki feature
4. Configure your custom subdomain (e.g., wiki-yourcompany.webchatagent.com)
5. Choose your access mode (password, team login, or public)

Customization

Tailor the wiki to match your brand:

• Logo — Upload your company logo
• Theme Color — Match your brand colors
• Welcome Message — Set a custom greeting for your team

Shared Data Sources

The Team Wiki uses the same data sources as your chatbot. Any content you add — website URLs, documents, files, Confluence spaces, or Notion databases — is immediately available in the wiki. No duplicate management needed.

Use Cases

• SOPs & Processes — Instant access to standard operating procedures from Confluence or Notion
• HR FAQs — Answer common employee questions about policies and benefits
• Onboarding — Help new hires find information across all your internal docs instantly
• Compliance — Provide easy access to regulatory and compliance documentation
• IT Support — Self-service answers for common technical issues
• Sales Playbooks — Equip your sales team with product knowledge and objection handling
• Engineering Docs — Make technical documentation from Confluence searchable with natural language
• Company Handbook — Turn your Notion handbook into an interactive Q&A assistant