Conversations — Search & Export Chats
Conversations
The Conversations page gives you a complete overview of all chatbot interactions. Review past conversations, analyze visitor behavior, and export data for further analysis.
Filtering & Search
| Filter | Description |
|---|---|
| Chatbot | Select a specific chatbot to narrow results, or view conversations across all chatbots. |
| Global Search | Search across all conversations by keyword. Matches against message content, session IDs, and visitor information. |
Conversation Table
Each row in the table represents a unique chat session:
| Column | Description |
|---|---|
| Chatbot | The chatbot that handled the conversation. |
| Session ID | Unique identifier for the session. Click to copy. |
| Messages | Total number of messages exchanged in the conversation (both visitor and bot messages). |
| Last Language | Language detected in the most recent message. |
| Last IP | IP address of the visitor's last interaction. |
| Last Activity | Timestamp of the most recent message in the conversation. |
| Actions | Quick action buttons (view, delete). |
Sorting & Pagination
- Sorting — Click any column header to sort ascending or descending
- Pagination — Results are paginated for performance; navigate between pages at the bottom
Viewing a Conversation
Click any row to open the full conversation detail view. This shows:
- The complete message thread with timestamps
- Visitor messages, bot responses, and agent messages (if Live Chat was used)
- Source references cited by the chatbot
- Message metadata (language, IP, browser info)
- The Export button at the bottom, to save this conversation as a CSV file or as a PDF
CSV Export
Export conversations as a CSV file, for example to forward a chat to a colleague in sales or to build a monthly report. The file opens in Excel, Numbers or Google Sheets.
| What you want to export | How |
|---|---|
| One conversation | Open the conversation, click Export (download icon) at the bottom of the window and choose CSV file (spreadsheet). For a PDF, choose PDF (print or save), see below. |
| Selected conversations | Tick the conversations in the table and click Export above the table. The button shows how many you selected, e.g. Export (2). |
| All conversations | Make sure nothing is ticked and click Export. Your current filters apply: chatbot, search and date range. |
- Every conversation is exported in full. With a date range, a conversation counts if at least one message falls in the range, and its messages outside the range are included too.
- One export holds up to 50,000 messages. For more, pick a shorter date range or a single chatbot.
- Export is available on every plan. Team members need the Conversations permission.
- IP addresses are shortened in the file, just like in the table.
The file has one row per message. The details of the conversation are repeated on every row:
| Field | Description |
|---|---|
| Chatbot | Chatbot name |
| Session ID | Unique session identifier |
| Conversation Messages Count | Total messages in the session |
| Conversation Last Language | Most recent detected language |
| Conversation Last IP | Most recent visitor IP |
| Conversation Last Activity | Timestamp of last message |
| Message Role | Who sent the message (user, assistant, agent) |
| Message Content | Full message text |
| Message Sources | Source references used by the bot |
| Message Browser Language | Visitor's browser language setting |
| Message Client IP | Visitor's IP address |
| Message Referer | Page URL where the conversation started |
| Message Created At | Message timestamp |
Saving a Conversation as PDF
To file a single chat or attach it to an email, open the conversation, click Export and choose PDF (print or save). Your browser's print window opens with a clean view of the conversation: chatbot name, start time, language and session ID, then every message with the sender (visitor or chatbot) and the time. Attachments are listed by file name. If you translated the conversation in the window first, the PDF contains the translation.
To get a PDF file instead of a printout:
- Chrome, Edge: choose Save as PDF as the destination
- Firefox: choose Save to PDF as the destination
- Safari on Mac: open the PDF menu at the bottom of the print window and choose Save as PDF
- iPhone, iPad: tap the share icon in the print preview and choose Save to Files
- Windows, any browser: choose the printer Microsoft Print to PDF
The suggested file name looks like conversation_3f2a9c1e_2026-10-12: the first part of the session ID and today's date. Your browser creates the PDF on your device, we don't upload or store anything.
Bulk Actions
- Select multiple conversations using the checkboxes
- Export selected: Download only the ticked conversations as CSV
- Delete selected — Permanently remove selected conversations and all their messages
Best Practices
- Review conversations regularly — Spot patterns in visitor questions and chatbot behavior
- Search for specific topics — Use the search to find conversations about particular subjects
- Export for reporting — Use CSV exports for monthly performance reports or stakeholder updates
- Identify training opportunities — Look for conversations where the bot gave incorrect or incomplete answers, then update your data sources