Conversations
The Conversations page gives you a complete overview of all chatbot interactions. Review past conversations, analyze visitor behavior, and export data for further analysis.
Filtering & Search
| Filter | Description |
|---|---|
| Chatbot | Select a specific chatbot to narrow results, or view conversations across all chatbots. |
| Global Search | Search across all conversations by keyword. Matches against message content, session IDs, and visitor information. |
Conversation Table
Each row in the table represents a unique chat session:
| Column | Description |
|---|---|
| Chatbot | The chatbot that handled the conversation. |
| Session ID | Unique identifier for the session. Click to copy. |
| Messages | Total number of messages exchanged in the conversation (both visitor and bot messages). |
| Last Language | Language detected in the most recent message. |
| Last IP | IP address of the visitor's last interaction. |
| Last Activity | Timestamp of the most recent message in the conversation. |
| Actions | Quick action buttons (view, delete). |
Sorting & Pagination
- Sorting — Click any column header to sort ascending or descending
- Pagination — Results are paginated for performance; navigate between pages at the bottom
Viewing a Conversation
Click any row to open the full conversation detail view. This shows:
- The complete message thread with timestamps
- Visitor messages, bot responses, and agent messages (if Live Chat was used)
- Source references cited by the chatbot
- Message metadata (language, IP, browser info)
CSV Export
Export your conversation data to CSV for analysis in spreadsheets or other tools.
CSV export requires a paid plan (Basic or above).
The export includes these fields:
| Field | Description |
|---|---|
| Chatbot | Chatbot name |
| Session ID | Unique session identifier |
| Messages Count | Total messages in the session |
| Last Language | Most recent detected language |
| Last IP | Most recent visitor IP |
| Last Activity | Timestamp of last message |
| Message Role | Who sent the message (user, assistant, agent) |
| Content | Full message text |
| Sources | Source references used by the bot |
| Browser Language | Visitor's browser language setting |
| Client IP | Visitor's IP address |
| Referer | Page URL where the conversation started |
| Created At | Message timestamp |
Bulk Actions
- Select multiple conversations using the checkboxes
- Delete selected — Permanently remove selected conversations and all their messages
Best Practices
- Review conversations regularly — Spot patterns in visitor questions and chatbot behavior
- Search for specific topics — Use the search to find conversations about particular subjects
- Export for reporting — Use CSV exports for monthly performance reports or stakeholder updates
- Identify training opportunities — Look for conversations where the bot gave incorrect or incomplete answers, then update your data sources