Use Cases

Explore how businesses use WebChatAgent to automate conversations and improve customer experience.

E-Commerce

Turn your chatbot into a shopping assistant:

• Product recommendations — Help customers find products by answering questions about features, sizes, and compatibility
• Order tracking — Connect an API Connector to your order system so customers can check shipping status in real time
• Returns & exchanges — Guide customers through return policies and initiate return requests automatically

Customer Support

Reduce support ticket volume and response times:

• FAQ automation — Train the chatbot on your help center content to answer common questions instantly
• Ticket deflection — Resolve routine inquiries without human intervention
• Escalation to live chat — Automatically hand off complex issues to a human agent via Live Chat

Lead Qualification

Capture and qualify leads around the clock:

• Lead capture — Collect contact information through natural conversation using the Leads tool
• Qualification questions — Ask pre-defined questions to score and segment leads
• Appointment booking — Let prospects schedule meetings directly through the chatbot using Bookings

Internal Knowledge (AI Team Wiki)

Build a self-service knowledge base for your team:

• Employee onboarding — New hires can ask questions about company policies, tools, and processes
• IT self-service — Answer common IT questions (password resets, software access, troubleshooting)
• Policy lookup — Instant access to HR policies, compliance guidelines, and internal documentation