Use Cases
What an AI chatbot actually does once it's on your site. Each scenario below maps to features you configure in the dashboard — no custom code required unless noted.
E-Commerce
Turn the chatbot into a shopping assistant:
- Product recommendations — Visitors ask about features, sizes, or compatibility and get answers grounded in your product data. Sources come back with the reply, so the bot can link straight to the product page.
- Order tracking — Wire an API Connector to your order system. A visitor asks "Where's my order?", the bot calls your endpoint, and returns live shipping status.
- Returns & exchanges — Walk customers through your return policy and kick off a return request through a connected workflow.
Customer Support
Cut ticket volume and answer faster:
- FAQ automation — Train the bot on your help center so it answers common questions instantly, in the visitor's language.
- Ticket deflection — Routine questions get resolved in chat instead of becoming tickets.
- Escalation to live chat — When a question is too complex, hand off to a human agent with Live Chat. The conversation, context, and translation carry over.
Lead Qualification
Capture and qualify leads around the clock:
- Lead capture — Collect name and email through natural conversation with the Leads tool, no form required.
- Qualification — Ask scoping questions to segment a lead before a human ever sees it.
- Appointment booking — Let prospects pick a slot inside the chat with Bookings, so a qualified lead becomes a meeting on the spot.
Internal Knowledge (AI Team Wiki)
A self-service knowledge base for your own team, set up as an AI Team Wiki:
- Onboarding — New hires ask about policies, tools, and processes instead of pinging colleagues.
- IT self-service — Password resets, software access, common troubleshooting.
- Policy lookup — Instant answers from HR policies, compliance docs, and internal wikis.
Wikis can be access-protected; chats to a protected wiki require the X-Wiki-Auth header (see the REST API auth section).