Chatbot Email & Push Notifications
Notifications
Notifications tell you when something needs your attention: a visitor wants to talk to a human, a lead came in, or someone left feedback. You can get them two ways: browser push (instant pop-ups) and email. Configure both under Settings > Notifications.
Web Push Notifications
Enable browser notifications to get real-time alerts:
- Go to Settings > Notifications.
- Click Enable Web Push.
- Allow notifications when your browser prompts you.
You'll receive push notifications for new live chat requests.
Email Notifications
Configure email alerts for each tool independently:
| Tool | Notification Trigger |
|---|---|
| Live Chat | New live chat request from a visitor |
| Leads | New lead from the chat, a phone call or an Action Bar form |
| Feedback | New feedback submitted on a response |
| Questions | New unanswered or flagged question |
| Bookings | New appointment booking |
Emails for Leads, Feedback and Questions don't arrive instantly, but about 2 minutes after the visitor's last message in that conversation. Anything the visitor adds in the same conversation, for example their email address after the feedback or a phone number after their name, lands in the same entry and the same email. All unanswered questions from one conversation come together in one email. Live chat requests, bookings and calls are still notified immediately.
Customizing Recipients
For each notification tool, you can customize who receives the alerts. By default, notifications go to the account owner. To route them to the right team members, type an email address and press Enter (a comma works too). An address that isn't valid is not added, and the field tells you so.
As soon as addresses are entered, emails go only to those addresses, no longer to the account email. To keep receiving them, add your own address too.
Managing Notifications
- Toggle individual notification types on or off
- Update email recipients at any time
- Web push notifications can be disabled in your browser settings