WhatsApp Integration
Let customers reach your AI chatbot through WhatsApp, not just your website. The chatbot answers WhatsApp messages with the same trained knowledge it uses in the website widget, so a customer can ask the same question on either channel and get the same quality of answer.
Prerequisites
- A Meta Business Account (business.facebook.com)
- A WhatsApp Business Account with a verified phone number, linked to your Meta Business Account
- A WebChatAgent chatbot on the Standard plan or above with trained data
You do not need to create your own Meta developer app — WebChatAgent uses Meta's Embedded Signup with its own app.
Quick Start
- Open your chatbot in the WebChatAgent dashboard.
- Open the Integrations area and select the WhatsApp tab.
- Click "Connect WhatsApp Business" — you'll be redirected to Meta's Embedded Signup to authorize WebChatAgent.
- Select your WhatsApp Business Account and phone number in the Meta dialog, then return to the dashboard.
- You're done. Webhook configuration is handled automatically — no manual setup in Meta required.
- Test the connection — Send a message to your WhatsApp number and verify the chatbot responds.
How It Works
When a customer sends a message to your WhatsApp Business number, WebChatAgent receives it via the WhatsApp Business API, processes it with your chatbot's trained data, and sends the AI-generated reply back through WhatsApp.
Availability
WhatsApp integration is available on Standard, Premium, and Enterprise plans. Standard WhatsApp Business API costs from Meta may apply.