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Account Settings & Password

Account Settings

This page is where you manage your personal account details — your login email, password, and whether you receive product emails. You'll find it under the Settings page in the WebChatAgent dashboard. (Plan and payment changes live on the separate Billing page.)

Account Information

  • Email — Your registered email address (used for login and notifications)
  • Account Type — Shows your current plan (Free, Basic, Standard, Premium, or Enterprise)
  • Newsletter — Opt in or out of product updates and tips

Change Password

If you registered with an email and password (not a social login such as Google), you can change your password here:

  1. Go to Settings > Account.
  2. Enter your current password.
  3. Enter and confirm your new password.
  4. Click Save.

Password requirements: 8 to 200 characters, including at least one uppercase letter (A–Z) and one number (0–9). If you signed up with Google, there's no password to change, you keep logging in through Google.

Two-step login

Two-step login (also called two-factor authentication) adds a second check to every sign-in: after your password, or after signing in with Google, you enter a 6-digit code from an app on your phone. The code changes every 30 seconds. Someone who only knows your password still can't get into your account.

Turn it on

  1. Install an authenticator app on your phone, for example Google Authenticator, Microsoft Authenticator or 2FAS.
  2. Go to Settings > Account and click Set up under Two-step login. Confirm with your password; if you sign in with Google, you sign in again once instead.
  3. Scan the QR code with the app. If scanning doesn't work, type the key shown next to the code into the app.
  4. Enter the 6-digit code from the app and click Turn on.
  5. Save the 10 recovery codes that appear next, for example in your password manager. They are shown only once.

Signing in: after your password (or Google), the login page asks for the code from the app. No phone at hand? Click Use a recovery code and enter one of your recovery codes. Each code works once. Under New recovery codes you can create a fresh set at any time; the old codes then stop working.

Turn it off: click Turn off and confirm with a code from the app or a recovery code.

Every time two-step login is turned on or off, we send you an email, so you notice right away if someone else changes it.

Team members set up two-step login for their own login in the same place.

Lost your phone and your recovery codes? Contact support. We check that the account is yours and then switch two-step login off.

Delete Account

You can delete your account only when you have no active subscription. If you're on a paid plan, first cancel your subscription in your account settings (see Billing) and wait for it to expire — this prevents Stripe from continuing to bill a card after the account is gone. Free-plan users can delete right away.

  1. Go to Settings > Account.
  2. Scroll to Delete Account.
  3. Confirm the deletion.

Warning: Account deletion is permanent. All chatbots, conversations, data sources, leads, bookings, and settings are erased immediately and cannot be recovered. Only the account owner can delete the account — team members cannot.